Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on 0208 648 9126
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 0208 648 9126
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Get medical advice from a doctor or nurse
To ask a non-urgent medical question:
- fill out an ask a doctor a question form
- fill out an ask a nurse a question form
We will respond within 2 working days during opening times.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
A&E – for urgent medical issues
For medical issues of an urgent nature, you can visit the Accident and Emergency department at your local Hospital.
A&E (accident and emergency) is for serious injuries and life-threatening emergencies only. It is also known as the emergency department or casualty. Life-threatening emergencies are different for adults and children.
See below for the nearest A&E Departments:
St Helier Hospital
- St Helier Hospital and Queen Mary’s Hospital for Children
Wrythe Lane, Carshalton
Surrey, SM5 1AA
St George’s Hospital
- Ground floor, St James Wing
St George’s Hospital Urgent Care Centre, Blackshaw Road
Tooting London, SW17 0QT
Phlebotomy appointments
To book a phlebotomy appointment at St Helier please click on the link or call the number below:
www.epsom-sthelier.nhs.uk/blood-tests or by phoning 0203 376 6430
To book a phlebotomy appointment at the Nelson Health Centre
Via the online booking portal at myappointments.online or by phoning 020 3376 8776
Your appointment
All surgery consultations are by appointment only and are for one patient only.
If you are being seen for a face-to-face consultation, please ensure that you arrive on time for your appointment. Please report to the receptionist on arrival. If you are late for your appointment, medical staff may refuse to see you, so please ensure you allow sufficient time for traffic and public transport problems.
Do not expect the doctor to see other members of your family at the same time, as this cannot be achieved in the allotted appointment time. It also causes delays for other patients with appointments. If more than one member of your family wishes to be seen, please make a separate appointment for each person.
It is not always possible to see the same member of the clinical team, but all patient records are available to all members of the team to ensure continuity of care.
Telephone consultations
There are telephone appointments available with various members of the clinical team each day, which can be booked by contacting reception. Please keep your phone to hand, and note that the call may show as coming from a withheld number.
We also provide urgent telephone advice with the on call doctor where clinically appropriate. The receptionist will ask you some questions about your condition, and if it is an urgent problem the ‘doctor on call’ will telephone you and either give you advice over the phone or ask you to come to the surgery at an appropriate time.
Telephone appointments are only available during surgery hours.
Advice is also available 24hrs a day from the NHS 111 service by calling 111 from your landline or mobile phone or by visiting your local pharmacy or on the following websites:
Free text reminders
If you do not wish for the practice to contact you by text message, please contact the surgery and inform reception that you wish to opt out.
Hospital transport for appointments
If you are disabled or housebound, we may be able to arrange transport for hospital appointments.
When you receive your appointment date, please telephone the receptionist to arrange transport. This must be at least 4 to 5 days before the visit is due to enable the transport service to utilise their limited resources.
If you have a friend or relative who can take you, or if you are able to travel by taxi, you may find this preferable as the transport may have to go to several addresses before getting you to the hospital.
To book transportation for yourself at the following hospital:
- St Georges Hospital – Please call 0208 725 0808.
- St Helier Hospital – Please call 0208 296 3960.
Hospital appointments and tests
I cannot attend my hospital appointment
Please let the hospital know in good time.
Not letting the hospital know that you cannot attend is a waste of resources and does not help the waiting times for appointments.
Think before you cancel or just do not attend appointments, you may go back to the bottom of the list or you can be taken off and have to be re-referred by the GP.
Hospital tests
- Pathology tests
- X-Rays
- ECGs (heart tests)
- Ultrasounds
All the above tests are done at the Hospital.
Cancelling or changing an appointment
To cancel your appointment, please give us as much notice as possible:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: Patient Access
- phone us on 0208 648 9126
- use our online form
As part of our commitment to all our patients we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the practice reserves the right to remove them and their family from the practice list.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Home visits are available on request for patients who are housebound, terminally ill or too ill to come to the surgery. All requests for home visits will be assessed by a doctor.
At home the doctor will only have limited equipment and it is often difficult to perform a full assessment of your symptoms. It is therefore essential that if it is at all possible that you attend the surgery to see the doctor.
If you do need a home visit, call 0208 648 9126 before 11am. Please give the receptionist as much information as possible so that the doctor can give your request due priority.