- All surgery consultations are by appointment and are for one patient only.
- Routine appointments are available Monday to Saturday.
Please be punctual for your appointment and report to the receptionist on arrival. If you are more than 15 minutes late it is likely the medical staff will refuse to see you, so allow for traffic and public transport problems.
Do not expect the doctor to see other members of your family at the same time, as this cannot be achieved in the allotted appointment time. It also causes delays for other patients with appointments. If more than one member of your family wishes to be seen, please make a separate appointment for each person.
Please cancel the appointment if not needed as this can be offered to another patient.
It is not always possible to see the same doctor, but all current patient records are available to all doctors to ensure continuity of care.
There are routine telephone appointments available with the GPs each day which can be booked in advance at a prearranged time slot. The doctor will try and call you as close to this time as possible and it is important to keep your phone with you. These may be particularly useful for follow up of conditions not requiring face-to-face review or to discuss results.
We also provide urgent telephone advice with the on call doctor when appropriate. If there are no face to face or telephone appointments left, the receptionist will ask you some questions and if it is an urgent problem the ‘doctor on call’ will telephone you and either give you advice over the phone or ask you to come to the surgery at an appropriate time.
Telephone appointments are only available during surgery hours.
Advice is also available 24hrs a day from the NHS 111 service by calling 111 from your landline or mobile phone or by visiting your local pharmacy or on the following websites:
Free Text Reminders
This service reminds you of an appointment via text message. All registered patients are automatically opted into the service.
Please ensure if you wish to use this service, we have your correct mobile telephone number and inform us as soon as possible if your number changes.
If you do not wish to subscribe, please contact the surgery and inform reception that you wish to opt out.
Hospital Transport For Appointments
If you are disabled and cannot get out of the house without difficulty we are able to arrange transport for hospital appointments. Entitlement will be assessed on an individual case basis.
When you receive your appointment date, please telephone the receptionist to arrange transport. This must be at least 4 to 5 days before the visit is due to enable the ambulance service to utilise their limited resources.
If you have a friend or relative who can take you, you may find this preferable as the ambulance has to go to several addresses before getting you to the hospital.
They start collecting patients at 08:30 in the morning and 12:30 for the afternoon.
To book transportation for yourself at the following hospital:
- St Georges Hospital – Please call 0208 725 0808.
- St Helier Hospital – Please call 0208 296 3960.
Cancelling An Appointment
If you are unable to attend your appointment, please tell us in good time. This is so we are able to offer another patient the use of that appointment.
You can use one of the following methods:
We can offer your appointment to someone else and therefore help to reduce waiting times.
As part of our commitment to all our patients we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the practice reserves the right to remove them and their family from the practice list.