We are continually looking to turn patient feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.
Giving feedback
To provide feedback:
- fill out a feedback form
- Fill out an eConsult
- Fill out a complaints form – available to collect from reception
- Write to us at the practice address
- Phone us on 020 8648 9126 – our team will take a few details and pass them onto the most appropriate member/s of the practice team
Complaints procedure
We strive to offer a high quality service that provides an excellent standard of clinical care in a responsive fashion, within the resources available to us.
We recognise that, at times, things could have been done differently or in a better way. If you feel you have cause to complain or raise concerns, please contact the practice manager, either by asking at the reception desk, telephoning or by letter.
We take all suggestions and complaints seriously and will respond to you in accordance with the established mechanisms for complaints within the NHS.